Privacy Policy

Pixel Net Labs ("we","our","us"), located in Bangladesh, develops and operates mobile games and related services, including this website. This Privacy Policy describes how we handle information when you visit our site, contact us, or interact with our products. We aim to be transparent and to process data in a manner consistent with applicable laws and reasonable expectations of players and partners.

Information we collect

We may collect: (a) contact details you provide voluntarily (such as email and phone) when you communicate with us; (b) usage information from our website or games, including device type, app version, general location (city or country), language, and interaction events; (c) diagnostic information such as crash logs and performance metrics. We do not intentionally collect sensitive categories of personal data. Our services are intended for a general audience. If we learn that data from children was collected contrary to applicable law, we will take steps to delete it.

How we use information

We use information to provide and improve our services, respond to inquiries, operate analytics to understand features and stability, prevent fraud or abuse, comply with legal obligations, and communicate service updates. When possible, we use aggregated or de-identified information. We avoid practices that pressure users or misrepresent product capabilities. Our communications are optional; you may opt out of non-essential messages.

Sharing and international transfers

We do not sell personal information. We may share data with service providers that support hosting, analytics, crash reporting, or customer support, strictly under agreements that limit use to the services they perform on our behalf. If data is transferred internationally, we use reasonable safeguards such as contractual protections. We may disclose information to authorities when required by law or to protect our rights, users, or the public.

Retention

We retain information only as long as necessary for the purposes described in this Policy or as required by law. Retention periods consider the type of data, the context of collection, and business or legal needs. When data is no longer needed, we take steps to delete or de-identify it in a secure manner.

Your choices

You may request access, correction, or deletion of certain personal information, subject to applicable law. You can disable non-essential analytics through device settings where available or by contacting us. Marketing emails include an unsubscribe option. If you are a resident of a jurisdiction with specific privacy rights, we will endeavor to honor reasonable requests consistent with those frameworks.

Cookies and similar technologies

Our website may use cookies to remember preferences and to measure engagement. You can control cookies via your browser. Some features may rely on cookies to function properly. Our in-site cookie banner allows you to accept or reject non-essential cookies, and your choice will be stored for a limited period.

Security

We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. While no method of transmission or storage is perfectly secure, we work to improve defenses, limit access to a need-to-know basis, and monitor for unusual activity.

Third-party links

Our services may reference third-party resources or platforms. Their practices are governed by their own policies. We encourage you to review those policies before engaging. Links are provided for convenience and do not imply endorsement of practices.

Local considerations (Bangladesh)

We operate from Bangladesh and consider applicable Bangladeshi laws and regulations, alongside international best practices for user protection. Where cross-border rules or platform requirements apply to our games, we work to align our processes and disclosures accordingly.

Changes to this Policy

We may update this Policy from time to time to reflect product changes, legal requirements, or feedback. Material updates will be highlighted on this page with a revised date. Continued use of our services after an update indicates acknowledgment of the changes.

Contact

If you have questions or requests regarding this Policy, please contact us at team.pixelnetlabs@gmail.com or by phone at + (880) 172 946-58-37. Postal address: Flat 6A, House 23, Road 8, Dhanmondi, Dhaka 1209.